Refund Policy
Last updated: August 29, 2026
Patas Biz Suite is a digital software service. This policy explains how subscription, add-on, and other platform payments are handled.
Returns
Because access to software, modules, add-ons, onboarding, and other digital services may begin immediately after payment, digital services and activated features cannot generally be returned.
Refunds
We may review a refund request for a duplicate payment, an unactivated service paid for in error, or a technical failure that prevented delivery of a paid service. Any approved refund is returned to the original payment method, subject to provider processing times and applicable law.
Non-refundable services
Used or activated subscriptions, modules, add-ons, onboarding, and other services already supplied are non-refundable except where required by applicable law.
Processing time
Approved refunds are initiated within a reasonable period after review. The time for funds to appear depends on the original payment method and payment provider.
Cancellation
You may request cancellation for a future billing period by contacting us before the next charge. Cancellation normally stops future renewals but does not automatically refund a period that has already started.
How to request help
Email contact@patas.cloud with the business name, account email, payment reference, payment date, and a description of the issue. We will review the request reasonably and respond through the contact details provided. A request does not guarantee approval.